PROFESSIONAL SUMMARY
A highly experienced and practiced web and computer technician who loves his career in technology. Used my passion and enthusiasm for computers to devote myself to learning and building computer systems that will refine my technical skills. Possesses a solid foundation and above-average knowledge of IT, along with over 8+ years of experience.
Responsibities
- Linux Systems Administration and Java-based Application support both internal/external customers and for a variety of client environments. L1 and L2 application and web support for Mastercard and Financial clients. Supported a wide range of clients simultaneously such as VNSNY(Healthcare), Intercontinental Hotel Group (Hospitality), Avis Car Rental (Car Rental), and Genworth (Financial).
- Worked with IPcenter, Amelias Nagios-based ticketing system, to work with incoming and ongoing tickets to achieve SLAs, provide client new updates, perform uptime/downtime, configure monitors, document work done, and coordinate with the team to prioritize critical workloads.
- Work with the applications team to provide support on stage and production servers such as code deployments, resolving technical issues through analysis and troubleshooting, Linux administration, application monitoring, application database connectivity, server restarts and shutdown, application troubleshooting, website troubleshooting, network tracing, configuration changes, server decommissions, SSL Certificates, DNS updates, F5 Traffic Routing, Cryptovault, etc.
- Technical troubleshooting to find the root cause of application issues. Systematic at identifying issues in terms of memory, process/thread management, JDBC connection pool, Security Certificates(SSL), network faults, disk management issues, application deployment issues, LDAP.
- Participated in the creation of great guidelines, documentation, procedures & best practices. Always willing to share resources and assist co-workers to provide the best customer/client service.
- Quick-paced environment that required fast resolution, self-learning, great communication, and prioritization in a multi-client ticketing environment.
- Immediately join Technical Resolve calls to limit any production impact. Handle escalations received through ticket system, emails, or phone calls in a timely manner and constantly provide updates to in-progress work.
TECHNICAL SKILLS
Experience
- Operating Systems: Specializes in Linux and Unix-based Operating Systems. Red Hat/Centos, Ubuntu/Debian, AIX, Solaris, SunOS, Windows 10, Windows 11, MacOS/OSX.
- Networking: Previously CompTIA Net+ certified. Networking hardware such as Routers/Firewalls, Hubs, Switches, Modems, Repeaters. Network Topologies. Protocol Knowledge HTTP/HTTPS, FTP/SFTP, SMTP, SNMP, SSH, IMAP, POP3, DNS, LDAP. Network analysis to troubleshoot problems with applications and websites using ping, telnet, nslookup, dig, netstat, tcpdump, traceroute, curl, lsof, wireshark, nmap, etc. Experience working with Load Balancing (F5 Big IP) and traffic routing. Able to trace applications/web services on an organization’s network.
- Web Servers: Apache HTTP Server, Apache Tomcat, ExpressJS, Microsoft IIS, Proxy Servers (Reverse Proxy and Forward Proxy), CDNs, F5 Load Balancers.
- Application Servers: Tomcat, Red Hat JBoss, IBM Websphere, Oracle Weblogic. Spring Boot, Jenkins. Can run and deploy video game private servers such as World of Warcraft, Minecraft, Tibia, Runescape.
- Programming: Expert JavaScript programmer with NodeJS, ReactJS, VueJS experience. Experienced with PHP, Wordpress. Java Programming experience. Object-Oriented Programming Capable. Automation and scripting with Perl, LUA, Bash. JSON/XML. Able to work with APIs & REST.
- Software: Types 120 words per minute, able to properly use and understand computer software. Github/Git version control, IDEs such as VSCode, IntelliJ. Databases such as MySQL and Microsoft Access. AWS, EC2, Kubernetes. HTML/CSS/JavaScript. Remote Desktop Protocol. Collaboration software(e.g. Microsoft Teams, Slack). Bash/Powershell. Jenkins, Puppet, and Chef. Microsoft Excel.
- Hardware: Expert in internals of computer hardware for desktops, servers, and laptops. Able to build personal computers, small to large-scale servers, storage servers. Can repair electronic hardware and mobile devices. Able to format, configure and partition SATA, SSD, NVMe, SCSI, and RAID.
EDUCATION
Institutes
Tompkins Cortland Community College
Associates Degree
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Earned 40 credits. Heavy introduction into Computer Science with classes taken for Microsoft Access Databases, Intro to Web Development with HTML/CSS, and also introduction to programming with JavaScript and C Language.
Per Scholas Institute for Technology
CompTIA A+ Certificate, CompTIA Net+ Certificate
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Computer Technician Training with a comprehensive, extensive and extremely fast-paced I.T. curriculum, incorporating a combination of formal instruction and hands-on activities, in a real-world working environment. Graduated with CompTIA A+ and Net+ certificate.
